Privacy Policy
Japan Baseball Experience (hereinafter referred to as “we,” “our,” or “us”) recognizes the importance of protecting the personal information of our guests and complies with applicable data protection laws and guidelines in Japan.
This Privacy Policy explains how we collect, use, and manage personal information in connection with our baseball experience services (the “Service”).
Please read this Privacy Policy carefully before using our Service.
1. Personal Information We Collect
We may collect the following types of personal information:
Information you provide directly
- Full name
- Email address
- Phone number
- Country of residence
- Preferred game date and group size
- Special requests or dietary preferences
- Payment-related information (processed securely via Stripe — we do not store credit card details)
- Communication history with us
- Any other information necessary to provide the Service
Information collected automatically
- IP address
- Browser type and device information
- Pages visited and time spent on our website
- Access date and time
- Information collected via cookies and similar technologies
We may use Google Analytics to analyze website usage and improve user experience. These tools collect anonymized statistical data and do not personally identify users.
2. How We Use Personal Information
We use personal information for the following purposes:
- To provide and operate the Service (including ticket arrangements and hosting)
- To confirm reservations and communicate important details
- To process payments securely
- To respond to inquiries and customer support requests
- To improve and enhance our Service
- To send service-related notifications
- To prevent fraud and ensure security
- To comply with legal obligations
We do not send promotional emails without your consent.
3. Sharing of Personal Information
We do not share personal information with third parties without your consent, except in the following cases:
For Service Provision
- Baseball stadiums or ticketing providers (as necessary for ticket arrangements)
- Payment processors (e.g., Stripe)
- Professional advisors (legal or accounting, if required)
As Required by Law
- When required by applicable laws or government authorities
- To protect the life, safety, or property of individuals
- To comply with legal obligations
4. International Data Transfers
Some personal information may be processed by service providers located outside Japan (e.g., Stripe). In such cases, we ensure appropriate data protection measures in accordance with applicable regulations.
5. Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration.
6. Your Rights
You may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your data
- Suspension of data processing (where legally applicable)
We will respond after verifying your identity and in accordance with applicable laws.
7. Cookies
We use cookies to enhance website functionality and analyze traffic. Cookies do not directly identify individuals.
You may disable cookies in your browser settings, but some website functions may not operate properly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions become effective upon publication on our website.
Continued use of the Service after changes indicates acceptance of the updated policy.
9. Contact
If you have questions regarding this Privacy Policy, please contact:
Japan Baseball Experience